Archive for Business IT Support News – Page 3

Does your business have an ‘Internet Fair Use’ policy?

All companies, large or small, should have a clear ‘Internet Fair Use’ policy.

This document should serve to inform staff of what is – and isn’t – acceptable use of the internet, and also demonstrate the first steps in due diligence to outside organisations, suppliers or governing bodies.

‘Unacceptable use of the Internet’ is a broad term, but your policy should include:

  • not visiting sites containing obscene, hateful or pornographic material.
  • prohibiting the downloading of any software not directly related to the employees’ ability to carry out their role.
  • hacking into unauthorised areas – inside and outside – the local network.
  • details on the use of company information and with whom it can be shared.
  • the use of social media, and what can and cannot be published.

Company IT policies and Permissions

A well-considered, written policy should sit alongside an IT policy that restricts what employees can and cannot do on the network. If you would like a sample document call or email us and we will send you a link.

When is the right time to refresh your computer fleet?

Some companies tend to replace the whole PC fleet on regular intervals while other companies lean towards the “replacement as needed” scenario. This decision should be based on the needs of the business, but generally speaking the latter one could cause unpredictable side-effects and higher costs in the long run. In case of sudden system failure you may need to act quickly to keep business running smoothly, leaving little time to find an optimal and cost-effective solution. Recommended refreshment period is 3-5 years, in other words it is advised to replace 20-33% of your workstations every year.

What is the cost of not refreshing? Longer refresh cycle saves money, but what is the cost of employees working on sluggish machines? They would be more productive working on fast and responsive PCs, so refresh cost and productivity should be examined together.

What about the support cost? Computers usually cost more to support in their declining years. Hardware components tend to fail after a few years and multiple versions of operating systems and software requires more testing, more work from your IT team.

Are the specs of your PCs still good enough? Sometimes the new versions of software has higher system requirement to run smooth. As new technologies emerge companies must use them in order to keep pace with their competitors — many of these new technologies often require high-end machines.

Many staff get frustrated and disgruntled when technology fails or starts to run slow.One significant advantage to refreshing your computer fleet is happier staff and increased productivity. Employess usually feel valued if they can work with current systems and new technologies.